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	<title>Performance Solutions Technology &#187; Meeting Management</title>
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		<title>Roundabouts &#8211; the Meeting Alternative</title>
		<link>http://www.performancesolutionstech.com/roundabouts-the-meeting-alternative/</link>
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		<pubDate>Fri, 03 Feb 2012 21:33:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[decisions]]></category>
		<category><![CDATA[fast paced]]></category>
		<category><![CDATA[high performance meetings]]></category>
		<category><![CDATA[interactions]]></category>
		<category><![CDATA[leading meetings]]></category>
		<category><![CDATA[managing meetings]]></category>
		<category><![CDATA[meetings]]></category>
		<category><![CDATA[power]]></category>
		<category><![CDATA[roundabout]]></category>
		<category><![CDATA[status]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=1617</guid>
		<description><![CDATA[I&#8217;ve been writing about meetings off and on for the past year or so.  Feel like a bit of a fool.  I keep writing about how to do them better.  I even wrote a series of 3 eBooks on creating high performing meetings&#8230; but no one bought them :(   There just hasn&#8217;t been that much interest. [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve been writing about meetings off and on for the past year or so.  Feel like<br />
a bit of a fool.  I keep writing about how to do them better.  I even wrote a<br />
series of <a href="http://rodneybrim.com/info/ebooks">3 eBooks on creating high performing meetings</a>&#8230; but no one bought<br />
them :(   There just hasn&#8217;t been that much interest.  I woke up this week,<br />
not from sleeping, but consciously on the topic of meetings.  Let me tell you<br />
what popped for me.</p>
<p>Most people at work have a few favorite complaints about meetings.  You<br />
probably have your list and have heard these from others as well:<br />
- They take too long, not a clear agenda, no one cuts long-winded X off<br />
- Meetings take up to big a part of their day, makes it hard to get things<br />
  done<br />
- People go to meetings to have status, something on the schedule, not <br />
  because they necessarily create value</p>
<p>But at the end of the day, most of us don&#8217;t get serious about changing meetings.</p>
<p>Why?  Well its funny, but meetings have been around since all the way back<br />
to Garden - remember that interesting one with God, Adam, Eve and the fig<br />
leaves. Meetings, despite all the problems, meet some important status,<br />
social, comfort and communication needs.  They grease the political wheels<br />
in every corporation I&#8217;ve worked with.</p>
<p>Meetings aren&#8217;t going away anytime soon.  Even if they are outdated in the<br />
21st century as a way to communicate information, analyze data and make decisions.</p>
<p>So here&#8217;s what I thought this week, as I heard one more person talk about<br />
how little people get done at their company&#8230; because everyone is attending<br />
meetings all day long.  I think they described their organization as having<br />
a &#8220;meeting culture.&#8221;</p>
<p>I thought, &#8220;What if you don&#8217;t improve meetings?&#8221;  What if you just leave<br />
them be?  Meetings were around long before I started working, and they will<br />
be here long after I quit working.  If you Google it, the estimates are that<br />
between 11 million and 25 million meetings occur every day in the US alone.</p>
<p>Then I started thinking, what if  you wanted to create this dynamic<br />
interchange between people at work?  What if it had to run at the pace<br />
that everything else is happening?  What if it had to allow people to merge<br />
seamlessly in a conversation,  not have one person at a time consume<br />
large amounts of time?</p>
<p>What if we needed a different image, a different story to approach this type<br />
of interaction.   What if we called them, saw them, operated in them as&#8230;<br />
drum roll&#8230;. &#8220;Roundabouts!&#8221;</p>
<p>What if people participated in Roundabout interactions like they do when<br />
driving their car?  I mean no one parks their car in a roundabout, nor do<br />
they endlessly go in circles.  The key is to merge into a fast moving paced<br />
sequence and exit when you don&#8217;t need to be there any longer.</p>
<p>What if roundabouts only occur when you need to get people coming from<br />
different vantage points, circling the topic and then redirected in the new<br />
direction?  What if roundabouts couldn&#8217;t occur without a convergence,<br />
a decision to be made?  What if Roundabouts were solely focused on<br />
coordinating effort, and getting the input and updates from multiple<br />
people to allow you to make the best decision, and it all had to keep moving.</p>
<p>What if you didn&#8217;t sit in a roundabout?  What if you stood up in these<br />
interactions?  What if you had sort of portable lecterns that people<br />
grabbed so they could stand and still work with their notes, type on<br />
their laptop, write on their notepad?</p>
<p>I told my wife that I wanted to go into the business of building portable<br />
Roundabout stands that would fold up in the corner, but then stand up<br />
like music stands, but flat at the top.  She suggested I not got into<br />
manufacturing just yet.  She&#8217;s good at discerning enthusiasm and<br />
business demand.  She didn&#8217;t write the eBooks on meetings, I did <img src='http://www.performancesolutionstech.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p><strong>Bottom Line:</strong></p>
<p>What if we created new rules:<br />
1. Go to meetings to be seen, be heard, be supportive, stay current and<br />
101 other reasons, but if you want to get things done&#8230;<br />
2. Go to a Roundabout.  My term, for  a new interaction structure that<br />
supports multiple people rapidly addressing a series of issues, and then<br />
taking off, with the key being concise, short, interactions, spaced exchanges<br />
and clear exits. </p>
<p>Tell me what you think.</p>
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		<title>How to Reduce the Time a Meeting Requires &#8211; tip 13b</title>
		<link>http://www.performancesolutionstech.com/how-to-reduce-the-time-a-meeting-requires-tip-13b/</link>
		<comments>http://www.performancesolutionstech.com/how-to-reduce-the-time-a-meeting-requires-tip-13b/#comments</comments>
		<pubDate>Fri, 23 Sep 2011 21:22:56 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[meeting efficiency]]></category>
		<category><![CDATA[meetings]]></category>
		<category><![CDATA[time in meetings]]></category>
		<category><![CDATA[verbally reptitive]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=1551</guid>
		<description><![CDATA[OK, imagine you&#8217;re leading the meeting at 4pm today and you&#8217;d like to get it to finish in 30 minutes instead of an hour, while still covering everything that needs to be addressed.  What do you do in the meeting?  I&#8217;m guessing what you are thinking, and actually you just missed it.  What?  Go back, [...]]]></description>
			<content:encoded><![CDATA[<p>OK, imagine you&#8217;re leading the meeting at 4pm today and you&#8217;d like to get<br />
it to finish in 30 minutes instead of an hour, while still covering everything<br />
that needs to be addressed.  What do you do in the meeting? </p>
<p>I&#8217;m guessing what you are thinking, and actually you just missed it.  What? <br />
Go back, before the meeting and let me show  you something I&#8217;ve learned.</p>
<p>Have  you noticed how that <strong>saying things concisely is not a skill or<br />
talent </strong><strong>liberally given to all</strong>?  OK, that registers, right?</p>
<p>How about this one.  Have you noticed the number of <strong>people that feel<br />
the </strong><strong>need to say a point two or three times before finishing</strong>? </p>
<p>What&#8217;s with that?  I&#8217;ll explain in second, but the point I wanted to make is<br />
very few people efficiently present, discuss and conclude in a concise manner. </p>
<p>OK, so people aren&#8217;t concise.  But that&#8217;s only part of it.  But let&#8217;s just guess<br />
for a moment.  Does that mean most people take let&#8217;s say 3x to make<br />
presentation or a point in a meeting, as it should take if they were concise?<br />
You got it.  Did you notice the 3x?  That&#8217;s a big difference, but there&#8217;s more.</p>
<p>Let&#8217;s say someone is relatively concise and they get through what they want<br />
to say in one pass.  Let&#8217;s say they talk for 5 minutes to present their point. <br />
That would be roughly 1 to 1.5 pages of information if they were to write it out.<br />
Do you know how long it takes you to read  a page to a page and a half?  It<br />
takes approximately 1 minute. </p>
<p>So let&#8217;s add this up.  By being verbally tangential and/or repetitive, most people<br />
use 3 times the amount of meeting time that should be required to present<br />
a point.  And, get this &#8211; if they were to write it out, it would actually take 1/5<br />
the time to read as they are requiring time on the meeting floor.</p>
<p>Those are big numbers.  1/3 the time.  1/5 the time.  What if those were<br />
additive?  Let see if it normally requires me 10 minutes to talk through<br />
a point, then if I was really concise I might get that to 3 minutes, but<br />
actually if I printed it out, it would only require the other participants<br />
a minute or less to come up to speed.  From 10 minutes to 1 minute.</p>
<p>So what&#8217;s the catch?   Why doesn&#8217;t everyone submit their topic, the facts,<br />
what they want, etc. in writing? </p>
<p>Big drum roll&#8230;&#8230;&#8230;&#8230;  How would you fill that in?  Remember this could<br />
mean you will get through that meeting at 4pm or much sooner.  So don&#8217;t<br />
dodge.</p>
<p>The answer, like most things in the world, is that nothing is free, especially<br />
higher performance and in the case of meetings it means that people<br />
have to spend more time preparing for the meeting, instead of showing up<br />
and winging it, joining the discussion&#8230; oh boy here we go again.</p>
<p>Ok, so tip 13b is succintly this&#8230; -  <strong>Have people present their topic<br />
in a written form</strong> and save the dialogue for Q&amp;A, discussion and final decisions.</p>
<p>But wait a moment, doesn&#8217;t that mean everyone who presents will have<br />
to spend more time getting ready for a meeting?  Yes it does.  And let&#8217;s<br />
look at the math on that one as well.  If it takes you an hour to write up<br />
your presentation, which moves your presentation from the 10 minute<br />
meeting spot mentioned above to a 1 minute read and let&#8217;s say there are<br />
10 people in the meeting. </p>
<p>If I&#8217;m that presenter it took one hour out of my schedule, but I saved<br />
the group of 10, 9 minutes.  So I traded 60 minutes of preparation for an<br />
90 minutes of savings in the meeting.  I&#8217;m still up, even though the<br />
number&#8217;s don&#8217;t as overwhelmingly attractive.  Actually John Tropman,<br />
in his book, <a href="http://search.barnesandnoble.com/Making-Meetings-Work/John-E-Tropman/e/9780761927051">Making Meetings Work</a>, reports the average is more like two<br />
to one.  Two hours of savings for every one hour spent in meeting preparation. </p>
<p>There&#8217;s a host of other benefits from having the initial presentation for each<br />
agenda topic written out.  Better focus, better outcomes, better meeting<br />
process&#8230; I could go on, buy you are probably already ahead of me.</p>
<p>Oh, and that point about why do people say things 2 &#8211; 3 times.  It actually<br />
has a number of roots.  Sometimes it&#8217;s a:<br />
- Comfort thing, they keep reworking the material until they feel comfortable<br />
they not left anything out&#8230; that you understand,<br />
- Control thing, I&#8217;m going to hold the floor awhile, I kinda like it,<br />
- Waiting for the brain to catch up, repeating is a way to allow the brain to<br />
catch up and figure out what we&#8217;re going to say next or be asked next.<br />
There are a lot more possibilities, but that&#8217;s three I commonly see.</p>
<p><strong>Bottom Line:</strong><br />
One especially effective way to reduce the time spent in your next meetings<br />
is to require participants to submit the presentation (on the screen via a<br />
projector or printed, either is fine) in a written instead of verbal form.</p>
<p><strong>Links:</strong><br />
Take a look at the ebooks and video&#8217;s I have on Creating Meetings that<br />
Take Half the Time and are Twice as Effective at my new site<br />
<a href="http://www.RodneyBrim.com">http://www.RodneyBrim.com</a></p>
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		<title>Leading Effective Meetings, Outcomes vs Agenda</title>
		<link>http://www.performancesolutionstech.com/leading-effective-meetings-outcomes-vs-agenda/</link>
		<comments>http://www.performancesolutionstech.com/leading-effective-meetings-outcomes-vs-agenda/#comments</comments>
		<pubDate>Wed, 07 Sep 2011 20:39:38 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[agenda]]></category>
		<category><![CDATA[business meetings]]></category>
		<category><![CDATA[course correction]]></category>
		<category><![CDATA[defined outcome]]></category>
		<category><![CDATA[effective]]></category>
		<category><![CDATA[meetings]]></category>
		<category><![CDATA[outcome]]></category>
		<category><![CDATA[trade-off]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=1535</guid>
		<description><![CDATA[Quick, what&#8217;s the first thing you expect to see if you receive a handout for a meeting?  I bet you said &#8220;Agenda&#8221;.  Would you be surprised if there was no written Outcome on the same handout?  Probably not.  On both counts you would probably fit with 90+% of the rest of the world. And that&#8217;s a [...]]]></description>
			<content:encoded><![CDATA[<p>Quick, what&#8217;s the first thing you expect to see if you receive a handout<br />
for a meeting?  I bet you said &#8220;Agenda&#8221;.  Would you be surprised if there<br />
was no written Outcome on the same handout?  Probably not.  On both<br />
counts you would probably fit with 90+% of the rest of the world. And<br />
that&#8217;s a problem.</p>
<p><img class="alignnone" title="Meeting" src="http://www.managepro.com/images/meeting.jpg" alt="" width="247" height="227" /></p>
<p>When it comes to meetings we read/think Agenda, and only assume<br />
the Outcome.  Actually it turns out that there&#8217;s a lot of diverse definitions<br />
floating around amongst participants in most meetings when it comes to<br />
defining Outcome.</p>
<p>It&#8217;s one of the reasons the average meeting  is so much less than it could<br />
be.  That&#8217;s right,<strong> not having a defined, shared outcome, is one<br />
of the </strong><strong>reasons most meetings aren&#8217;t very efficient</strong>, and why I&#8217;m<br />
able to teach people  how to lead meetings that take half the time pretty<br />
easily.  Stay with me and I&#8217;ll explain how that ties into Outcome and one<br />
thing you can do to turn around the very next meeting you are leading&#8230;<br />
for the better.</p>
<p><strong>First the rap on meetings. </strong> Most meetings consume a minimum of twice<br />
the time resources necessary to process the information being discussed. <br />
During that extra 50% of the time used, most people feel a sense of boredom,<br />
tedium or frustration… certainly not entertainment &#8211; hence the tendency<br />
to multi-task during meetings. </p>
<p>Additionally meetings also don’t generate effective long term output, so<br />
they and the information in them, has to be recycled, repeated multiple<br />
times.  If meetings were compared to any other resource, they would be<br />
rated as being incredibly time consuming, and costly, for the value<br />
generated.  Typically the amount of time lost in a single meeting is the<br />
equivalent of a whole day&#8217;s productivity for a member of the team. Ouch!</p>
<p>OK, so what does that have to do with Outcome and why draw the<br />
distinction between agenda and outcome?  Let me share with you my<br />
top 3 functions that Outcome plays in a meeting. </p>
<p>1. Without a Defined Outcome, the meeting doesn’t have<strong> a reference to </strong><br />
<strong>determine value</strong>.  Where do you, where does the group, expect to get, and<br />
what tangibles do they expect to have by the end of the meeting? <br />
Meetings suffer when they don’t have a responsibility to reach an outcome.</p>
<p>2. A Defined Outcome is not only the destination; <strong>it is a course<br />
correcting </strong><strong>reference process throughout the meeting</strong>.  It’s the<br />
first decision point for whom to include in a meeting.   It should be the<br />
hidden value-add question in your mind for every conversation…<br />
e.g. “Is this discussion going to help us get to our defined outcome?” <br />
It is the guide that helps you make effective trade-offs  on how to spend<br />
time throughout the meeting.</p>
<p>3. The <strong>Defined Outcome is the basis for creating an Agenda</strong>, as<br />
the Agenda essentially represents the topics that need to be addressed<br />
to reach your intended Outcome.  Think of your agenda as simply the<br />
work plan to reach the Outcome.  Defining the Outcome is essential for<br />
defining Who is going to attend; What’s going to be addressed; and<br />
When you make course corrections in each and every meeting.</p>
<p><strong>Bottom Line</strong>: Establishing a defined and shared outcome across the<br />
participants for every meeting is a critical starting point and alignment<br />
guide for every business meeting you lead.  And it is lacking as<br />
an active, in your face, resource for a majority of business meetings.<br />
Don&#8217;t let it be in yours.</p>
<p><strong>Here&#8217;s two tips:</strong><br />
1. Go watch a free 10 minute video I&#8217;ve put on on using Outcomes<br />
in Meetings you can get access to it by signing up on this page<br />
<a href="http://rodneybrim.com/info/video">http://rodneybrim.com/info/video</a></p>
<p>2.  Go read an ebook on the topic and other keys to creating<br />
great meetings that I&#8217;ve made available for free at<br />
<a href="http://rodneybrim.com/info/ebooks">http://rodneybrim.com/info/ebooks</a></p>
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		<title>Structuring the Process in Your Head and In Meetings</title>
		<link>http://www.performancesolutionstech.com/structuring-the-process-in-your-head-and-in-meetings/</link>
		<comments>http://www.performancesolutionstech.com/structuring-the-process-in-your-head-and-in-meetings/#comments</comments>
		<pubDate>Thu, 11 Aug 2011 19:57:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[head]]></category>
		<category><![CDATA[leading meetings]]></category>
		<category><![CDATA[meeting leader]]></category>
		<category><![CDATA[meeting manager]]></category>
		<category><![CDATA[steering]]></category>
		<category><![CDATA[structure]]></category>
		<category><![CDATA[structured thinking]]></category>
		<category><![CDATA[thought process]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=1484</guid>
		<description><![CDATA[Someone said to me the other day.  &#8220;You are a structured thinker.&#8221;  Let me ask you something.  &#8220;What would people say about your thought process if they crawled inside your head?&#8221;  Would they say &#8220;this is incredible!&#8221; or &#8220;Wow, you apply learning really quickly&#8221; or &#8220;yikes, your thought process looks like my teenage daughter&#8217;s room, [...]]]></description>
			<content:encoded><![CDATA[<p>Someone said to me the other day.  &#8220;You are a structured thinker.&#8221;  Let me<br />
ask you something.  &#8220;<strong>What would people say about your thought<br />
process if they </strong><strong>crawled inside your head?&#8221;  </strong>Would they say &#8220;this is<br />
incredible!&#8221; or &#8220;Wow, you apply learning really quickly&#8221; or &#8220;yikes, your<br />
thought process looks like my teenage daughter&#8217;s room, stuff gets dropped<br />
all over the place.&#8221;   Have you ever thought about the fact that the way you<br />
process thoughts in your head isn&#8217;t a given?</p>
<p><img title="How we think" src="http://www.managepro.com/images/head_gear_outline.jpg" alt="" width="218" height="253" /></p>
<p>We could probably all profit from a regular review or tune-up of how<br />
we manage our thought process, especially as it applies to our time spent<br />
at work.  But that&#8217;s  not where this blog is leading, although it wouldn&#8217;t be<br />
a bad blog to go explore that concept.</p>
<p>Since I started <a title="Consulting and Managing with ManagePro" href="http://www.managepro.com/managment.html">consulting with ManagePro</a> 18 years ago, I have been<br />
talking to people about getting stuff out of their head and into ManagePro<br />
so that they have more head room to be creative.  Our minds are not that<br />
great at storing lots of todos, plus it creates a lot of clutter.  I noticed<br />
in a blog this morning that <a href="http://www.davidco.com/">David Allen</a> is saying the same thing.</p>
<p>First question, Do you think that revealing the concept of getting the details<br />
out of your head and into a larger system changes the way people operate?<br />
The concept that it will better leverage the details and follow-through, while<br />
creating more brain space to be creative or create a higher level of value?</p>
<p>I can&#8217;t tell you how many people have come up to me and said, &#8220;Thank you<br />
so much for sharing that concept, that has totally transformed the way<br />
I handle the small stuff and my resulting creativity has just gone through<br />
the roof.&#8221;    NOT!  It doesn&#8217;t work that way!  Or rather it hasn&#8217;t for me. </p>
<p>Stay with me, I&#8217;m getting to the point (probably doesn&#8217;t seem like it),<br />
but this one has a bit of detour. Actually I&#8217;m stepping around several<br />
thoughts my head would like to point out, and my fingers type, but<br />
I&#8217;m stearing this blog back to how you and I think&#8230; and specifically<br />
how to influence that process.</p>
<p>David proposes a structure (Collect, Process, Organize, Review, Do),<br />
in his Getting Things Done methodology which is a good one, but again<br />
nothing really earth shaking.  But I began to think, <strong><em>if you don&#8217;t<br />
operate that </em><em>way in your head, then why would you operate<br />
that way with tasks </em><em>coming across your desk?</em></strong></p>
<p>David made a comment at the end of his last newsletter, &#8220;<em>If you think<br />
unruly and unfocused committees in your company or your community<br />
can be a frustrating waste of time, try the one in your head.&#8221;</em></p>
<p>Then this interesting connection went together in my head.  It started<br />
with thinking about an ebook I recently published, actually three, on<br />
creating high value business meetings, and in the 2nd book on Process,<br />
I talk about the fact that <strong>meetings work best when you steer the<br />
participants to interact in a repeated 4 step cycle </strong>or dance of:<br />
     1. <strong>Recognition</strong> (what&#8217;s next, how much time,<br />
what&#8217;s the value, where are we?)<br />
     2. <strong>Report</strong> (let&#8217;s get the facts, the status,<br />
the problem, accurately and concisely)<br />
     3. <strong>Review</strong> (what are we going to do with those facts,<br />
implications &amp; next steps)<br />
     4. <strong>Re-create</strong> (do those facts represent possible<br />
opportunities and options if we get creative about how we constuct them?)</p>
<p><a title="Redefining the Process for High Value Business Meetings" href="http://www.1shoppingcart.com/SecureCart/SecureCart.aspx?mid=CF3E5A3C-3ABC-4CFB-8B29-4B3621C285BB&amp;pid=23624b8139b64d0799911004b6b43229"><img src="http://www.managepro.com/cart/images/HighValueBusinessMeetings-RedefinedProcess.jpg" alt="Creating High Value Busines meetings book" width="103" height="147" /></a></p>
<p>There&#8217;s some parallels between the structure I advocate in groups or meetings<br />
and David&#8217;s GTD process.  But here&#8217;s the thing.</p>
<p>To have effective meetings,<strong> the leader has to adopt an <span style="text-decoration: underline;">active</span> stance in<br />
steering the group through this 4 step sequence on each major<br />
agenda item</strong>. If the leader doesn&#8217;t actively steer the process, the process<br />
get&#8217;s steered by all sorts of other factors.  Predictably.<br />
Ready for the big insight?</p>
<p>OK, here&#8217;s the payoff for staying with me (drum roll)..<br />
&gt;&gt;&gt; IT&#8221;S THE SAME IN YOUR HEAD.<br />
<strong>If you don&#8217;t actively steer the process your mind uses to manage all<br />
that stuff </strong><strong>whirling around inside, it gets steered by all sorts of other<br />
factors and stimuli.</strong></p>
<p><strong>Get it?  You have to be much more active with your thought process,</strong><br />
than you (or I) realized, if you are intending to change the value you create<br />
with your time.  Simply reading, simply buying new technology, simply<br />
attending a seminar&#8230; none of those things can do the one thing you need<br />
to do, and that is actively <strong>take charge of how you manage the internal<br />
conversation and focusing process in your head.</strong></p>
<p><strong>And you manage a new process best by employing a new structure</strong>.<br />
One that has time limits and steps to it.  One that you use today, tomorrow,<br />
the day after that, and the next day after that as well, until the new structure<br />
gets woven into your thought process as &#8220;the way to do things.&#8221;</p>
<p><strong>Bottom Line:</strong><br />
Most of us have an internal thought and organization process that&#8217;s as<br />
inefficient as the last meeting we were just grumbling about attending.<br />
You can change that, but to do so you have to take an active stance<br />
in the process, exactly like you need to do when managing a meeting<br />
for high value.  You don&#8217;t need to control the process, as much as you<br />
need to steer it and apply/adhere to a new struture or process. <br />
Check out my short ebooks on meeting process and<br />
you&#8217;ll understand better what I&#8217;m talking about.</p>
<p><img title="How to create high value business and staff meetings" src="http://www.managepro.com/cart/images/HighValueBusinessMeetings-3BookSeries.jpg" alt="" width="257" height="291" /><br />
    <a title="order How to Create High Value Business Meetings ebook" href="http://www.1shoppingcart.com/SecureCart/SecureCart.aspx?mid=CF3E5A3C-3ABC-4CFB-8B29-4B3621C285BB&amp;pid=9904752fe4d2471e892eb263e039686a">Click to Order</a></p>
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		<title>Meetings, Minutes and Positioning</title>
		<link>http://www.performancesolutionstech.com/meetings-minutes-and-positioning/</link>
		<comments>http://www.performancesolutionstech.com/meetings-minutes-and-positioning/#comments</comments>
		<pubDate>Wed, 29 Jun 2011 19:19:10 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[clarity]]></category>
		<category><![CDATA[decision support]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[meeting minutes]]></category>
		<category><![CDATA[meetings]]></category>
		<category><![CDATA[positioning]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=1425</guid>
		<description><![CDATA[What if I could show you how to get 4x the value out of meeting minutes? Ok, maybe it&#8217;s not 4x the value, maybe it&#8217;s 10x, then again maybe it is double the value;  but whatever it is, it is only partially related to the content and a lot to do with the positioning&#8230; by which I mean [...]]]></description>
			<content:encoded><![CDATA[<p>What if I could show you how to get 4x the value out of meeting minutes?<br />
Ok, maybe it&#8217;s not 4x the value, maybe it&#8217;s 10x, then again maybe it is double<br />
the value;  but whatever it is, it is only partially related to the content<br />
and a lot to do with the positioning&#8230; by which I mean the time you<br />
publish (write) them.</p>
<p>&nbsp;</p>
<p><img title="Meetings &amp; the Problem of Minutes" src="http://www.managepro.com/images/meeting.jpg" alt="Meeting minutes" width="347" height="346" /></p>
<p>Let me ask you a question.  If meeting minutes are sent to you, how often<br />
do you read them?  Truthfully.  Right that&#8217;s what I thought&#8230; rarely, and<br />
a skim at best.</p>
<p>How about when minutes are read at the beginning of a meeting, how<br />
engaged and valuable do you find that?  Or is that your favorite time<br />
to scan emails on your phone, or follow along numbly in preparation<br />
for getting to what you need to talk about in the meeting?</p>
<p>Both are examples of positioning of meeting minutes after the fact,<br />
and both represent (yawn) low value.   Pity the person who has to<br />
write them up each week.</p>
<p>Some people just do away with meeting minutes, but that leaves you<br />
exposed to trying to remember stuff when critical decisions get made in<br />
meetings and aren&#8217;t documented.</p>
<p>What should you do?  Here&#8217;s the secret to getting it right.</p>
<p><strong>Meeting minutes are best done live!</strong> Think of them as an<br />
executive summary that briefly summarizes the options considered<br />
by person or position, and the decision made.    But the magic or the<br />
big impact comes from having them completed in a visual (project<br />
it on the wall or large screen) manner for everyone to see.</p>
<p>At first you&#8217;ll be amazed at how many people say, &#8220;Hey, I didn&#8217;t say<br />
it that way&#8221; or &#8220;That&#8217;s not what I meant&#8221; or something else.  See, when<br />
you do it live, it forces a level of clarity that never happens when you<br />
deliver meeting minutes after the fact.</p>
<p>John Tropman in his book, <a href="http://search.barnesandnoble.com/Making-Meetings-Work/John-E-Tropman/e/9780761927051">Making Meetings Work</a>, notes that<br />
without a real-time summary, &#8220;many times meeting participants do<br />
not really know what they have decided until somebody&#8230;&#8221;<br />
summarizes it verbally on the screen.</p>
<p>Actually I find the large screen is much better environment than<br />
summarizing verbally, because then you can leverage the information<br />
much better for documentation and follow-up, which you&#8217;ll see in my<br />
new book coming out next month on meetings.</p>
<p>The title is <strong>Redefining How to Create High Value Business<br />
Meetings &#8211; </strong><strong>Everything you have learned is probably correct,<br />
BUT IT DOESN&#8217;T </strong><strong>WORK.</strong></p>
<p>When you do meeting minutes live and visible to everyone,<br />
you lose all the conjecture about &#8220;who said what&#8221; and you gain<br />
clarity and speed in your decision making.  Do it at your next meeting.</p>
<p><strong>Bottom Line:</strong></p>
<p>Meeting minutes; we don&#8217;t read them when they&#8217;re sent out,<br />
don&#8217;t listen intently when they are read.  Turn boring meeting<br />
minutes into a high value exercise by:<br />
1.  structuring them as an Executive Summary of the issues reviewed<br />
and decisions made on each topic addressed,<br />
2. but the best part, the opportunity to turn them into something<br />
of dramatic value, is to do them live as a wrap-up to the meeting<br />
conversation, not after the fact.</p>
<p>Check out ManagePro as a <a href="http://www.managepro.com/managementsoftware.html">Meeting Management software</a> that<br />
supports you in both capturing the summary live, but easily<br />
converting that into trackable action items.</p>
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		<title>Meetings; What&#8217;s Most Important?</title>
		<link>http://www.performancesolutionstech.com/meetings-whats-most-important/</link>
		<comments>http://www.performancesolutionstech.com/meetings-whats-most-important/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 23:48:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[action]]></category>
		<category><![CDATA[discussion]]></category>
		<category><![CDATA[documenation]]></category>
		<category><![CDATA[meeting effectiveness]]></category>
		<category><![CDATA[meeting efficiency]]></category>
		<category><![CDATA[meeting tips]]></category>
		<category><![CDATA[prioritize]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=683</guid>
		<description><![CDATA[I read a great blog with several helpful suggestions for managing meetings the other day.  It&#8217;s entitled 9 Tips for Efficient Meetings. For me, the omission in this article raised a very important question &#8211; which is &#8220;What&#8217;s Most Important in Meetings?&#8221; Stay with me and I&#8217;ll summarize what the article said, what it omitted, and why the answer to that [...]]]></description>
			<content:encoded><![CDATA[<p>I read a great blog with several helpful suggestions for managing<br />
meetings the other day.  It&#8217;s entitled <a href="http://www.productivity501.com/9-tips-for-efficient-meetings/6620/">9 Tips for Efficient Meetings</a>.<br />
For me, the omission in this article raised a very important<br />
question &#8211; which is &#8220;<strong>What&#8217;s Most Important in Meetings?&#8221;</strong></p>
<p>Stay with me and I&#8217;ll summarize what the article said, what it<br />
omitted, and why the answer to that question about what&#8217;s<br />
important in meetings is critical.</p>
<p>First here&#8217;s a summary of the blog&#8217;s suggestions:<br />
1. Make people show up on time<br />
2. Always have an agenda<br />
3. Invite the right people<br />
4. Use email effectively<br />
5. Use meetings to argue<br />
6. Record your decisions<br />
7. Kill the Powerpoints<br />
8. Get everyone talking<br />
9. End on time</p>
<p><span style="text-decoration: underline;">The biggest omission in this blog is in point #6</span>, which was basically<br />
a suggestion to make sure you capture meeting notes to &#8221;give you a way<br />
to pass on the meeting’s contents to people who need to know about the<br />
discussion, but can’t come&#8230;&#8221;</p>
<p>When I read this, I&#8217;m yelling &#8220;<em><span style="color: #ff0000;">No, No, No, the biggest reason to<br />
capture meeting minutes is not to inform,  it&#8217;s to support action!&#8221;</span></em><br />
And by-the-way, meeting minutes do a horrible job of supporting<br />
action and follow-through.  For most, meeting notes are something<br />
that gets filed away and 99% of the people never read them.</p>
<p>But back to when I quit yelling inside.</p>
<p>I realized that fundamentally people approach meetings with something<br />
that is designated as most important.  I&#8217;m sure you do as well.  It could<br />
be a number of things, but for this article and for most meetings, it&#8217;s<br />
all about the discussion.  The discussion is most important, and<br />
consequently you read in this blog and others, a number of tips about<br />
how to have an efficient discussion.</p>
<p>That got me thinking.  I don&#8217;t think or operate that way.  For me,<br />
<strong>what&#8217;s most important in meetings is action, not the discussion</strong>.</p>
<p>I&#8217;m not terribly interested in all the talk, except that it helps to review<br />
what&#8217;s been done to-date, what are the decision points at hand and<br />
what action needs to take place.  <strong>Ultimately the past, present and<br />
future action steps are what&#8217;s important&#8230; not the talking.</strong></p>
<p>I use <a title="meeting management software" href="http://www.managepro.com/managementsoftware.html" target="_blank">ManagePro to manage meetings</a>, because I want to track, plan,<br />
review and assign action items within the meeting in real time.  Meeting<br />
minutes become a quick synopsis of the discussion content, what got<br />
accomplished, and mostly a series of new tasks that once entered in the<br />
meeting are already showing up on individual&#8217;s calendars and todo lists.</p>
<p>Again, I need the documentation primarily to help me drive action,<br />
not capture who said what.</p>
<p><strong>Bottom Line:</strong></p>
<p>We all prioritize something in meetings.  If you check, I believe you&#8217;ll<br />
find that most people prioritize the discussion as what&#8217;s most important<br />
in the meeting process.  I think that&#8217;s worth reconsidering.  You&#8217;ll get<br />
much more out of meetings if you prioritize supporting action, instead<br />
of &#8220;mike&#8221; time.</p>
<p><strong>Link:</strong> &#8211; <a title="Meeting Management Software" href="http://www.managepro.com/managepro.asp">ManagePro (Meeting) Management Software</a></p>
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		<title>Satisfaction with Meetings &#8211; (3of3) Interrupts &amp; Redirects</title>
		<link>http://www.performancesolutionstech.com/satisfaction-with-meetings-3of3-interrupts-redirects/</link>
		<comments>http://www.performancesolutionstech.com/satisfaction-with-meetings-3of3-interrupts-redirects/#comments</comments>
		<pubDate>Thu, 10 Sep 2009 23:56:11 +0000</pubDate>
		<dc:creator>RBrim</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[business meetings]]></category>
		<category><![CDATA[disconnect]]></category>
		<category><![CDATA[interrupt]]></category>
		<category><![CDATA[moderate]]></category>
		<category><![CDATA[moderator]]></category>
		<category><![CDATA[out-of-bound]]></category>
		<category><![CDATA[outcome aligned]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=309</guid>
		<description><![CDATA[I'll cut to the chase in the first paragraph on this blog.
Unbridled meetings are inherently unsatisfying.
Put another way, meetings are like football, you need sidelines, an
end zone, and players who stop playing when either is crossed,
otherwise it just becomes a game of "keep-away" or catch. Keep reading and
let's talk about how to change that... to make meetings more satisfying.]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ll cut to the chase in the first paragraph on this blog.<br />
Unbridled business meetings are inherently unsatisfying.</p>
<p style="text-align: left;"></p>
<p>Put another way,<strong> meetings are like football, you need sidelines, an<br />
end zone, and players who stop playing when either is crossed</strong>,<br />
otherwise it just becomes a game of &#8220;keep-away&#8221; or catch. Keep reading and<br />
let&#8217;s talk about how to change that&#8230; to make <a title="meeting management software" href="http://www.managepro.com/managementsoftware.html" target="_blank">meetings more satisfying</a>.</p>
<p>All meetings need direction (to an outcome), whether that is managed by<br />
the meeting leader or moderator, or internally by the group.  But meetings<br />
also need a way to course correct when the topic or process is no longer<br />
relevant to the group&#8217;s intended outcome or best environment.</p>
<p>Think of how the following activities take away from your satisfaction with<br />
a meeting:</p>
<p>1. Someone talks too long, talks in circles, monopolizes the floor&#8230;<br />
2. The focus of the conversation drifts off topic&#8230;<br />
3. The conversation moves from collaborative to posturing (ex. proving<br />
a point, proving how knowledgeable one is, making my voice heard as well -<br />
even if it has already been said or covered&#8230;)</p>
<p>These behaviors typically make most of us groan and look at our watch,<br />
but they are also relatively common.  Why?</p>
<p>My take, is that it&#8217;s common because most meetings don&#8217;t have someone<br />
who does an effective job at active moderation.  You know, the necessary<br />
interrupt and redirection process that is required to do timely course<br />
corrections and keep a meeting process in the effective sweet zone.</p>
<p>Do you agree?</p>
<p>If those behaviors are fairly common, why the lack of meeting moderation?<br />
Is it a constitutional right to talk in meetings?  Are we discomforted by<br />
interrupting &#8220;out of bound&#8221; behavior?  Are we afraid of making others<br />
upset?  Maybe someone will attempt to moderate, and the person<br />
who has the mike will just continue &#8211; like the format of the news talk<br />
shows where people talk/shout over each other &#8211; charming.</p>
<p>What jumps out at me, is that many people are not very good at<br />
self moderating when it comes to effective meeting behavior.<br />
They struggle to contribute in short sound bytes, such that the<br />
interaction pulls relevant information from multiple sources<br />
and stays collaborative in nature.  This gets compounded<br />
by the leader or the group in effect seeming to struggle with<br />
enforcing effective meeting moderation as well.</p>
<p>Perhaps the answer to meeting moderation is a simple<br />
device that anyone in the meeting can use (and that<br />
everyone agrees to abide by) to call &#8220;time out&#8221; on<br />
any person&#8217;s discussion.   Some groups use a bell or<br />
something else audible.  I&#8217;m curious, what works for you?</p>
<p><strong>Bottom Line:</strong></p>
<p>Every effective business meeting needs someone or all the participants<br />
to actively participate in enforcing boundaries so that the process and<br />
content of a discussion stays aligned with the outcome.   Meeting<br />
satisfaction seems to be directly tied to staying within the outcome bounds.�<br />
Participants who have the meeting skills to communiate in short (twitter like)<br />
sound bytes, help to keep the meeting  process satisfyingly outcome aligned,<br />
and interactive.</p>
<p><strong>Links:<br />
</strong><a title="Meeting Satisfaction and Outcomes" href="http://www.performancesolutionstech.com/index.php/satisfaction-with-meetings-2of3-attaining-outcomes-is-personal/" target="_blank">Satisfaction with Meetings &#8211; (2of3) &#8211; Attaining Outcomes is Personal</a><br />
<a title="Meetings and Collaboration" href="http://www.performancesolutionstech.com/index.php/meetings-as-a-form-of-collaboration/" target="_blank">Satisfaction with Meetings &#8211; (1of3) &#8211; Reduce the Length<br />
Meetings as a Form of Collaboration</a></p>
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		<enclosure url="http://www.youtube.com/watch?v=2ONgcUH_iOw" length="1" type="application/unknown"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>I'll cut to the chase in the first paragraph on this blog.
Unbridled business meetings are inherently unsatisfying.

Put another way, meetings are like football, you need ...</itunes:subtitle>
		<itunes:summary>I'll cut to the chase in the first paragraph on this blog.
Unbridled business meetings are inherently unsatisfying.

Put another way, meetings are like football, you need sidelines, an
end zone, and players who stop playing when either is crossed,
otherwise it just becomes a game of "keep-away" or catch. Keep reading and
let's talk about how to change that... to make meetings more satisfying.

All meetings need direction (to an outcome), whether that is managed by
the meeting leader or moderator, or internally by the group.nbsp; But meetings
also need a way to course correct when the topic or process is no longer
relevant to the group's intended outcome or best environment.

Think of how the following activities take away from your satisfaction with
a meeting:

1. Someone talks too long, talks in circles, monopolizes the floor...
2. The focus of the conversation drifts off topic...
3. The conversation moves from collaborative to posturing (ex. proving
a point, proving how knowledgeable one is, making my voice heard as well -
even if it has already been said or covered...)

These behaviors typically make most of us groan and look at our watch,
but they are also relatively common.nbsp; Why?

My take, is that it's common because most meetings don't have someone
who does an effective job at active moderation.nbsp; You know, the necessary
interrupt and redirection process that is required to do timely course
corrections and keep a meeting process in the effective sweet zone.

Do you agree?

If those behaviors are fairly common, why the lack of meeting moderation?
Is it a constitutional right to talk in meetings?nbsp; Are we discomforted by
interrupting "out of bound" behavior?nbsp; Are we afraid of making others
upset?nbsp; Maybe someone will attempt to moderate, and the person
who has the mike will just continue - like the format of the news talk
shows where people talk/shout over each other - charming.

What jumps out at me, is that many people are not very good at
self moderating when it comes to effective meeting behavior.
They struggle to contribute in short sound bytes, such that the
interaction pulls relevant information from multiple sources
and stays collaborative in nature.nbsp; This gets compounded
by the leader or the group in effect seeming tonbsp;struggle with
enforcing effective meeting moderation as well.

Perhaps the answer to meeting moderation is a simple
device that anyone in the meeting can use (and that
everyone agrees to abide by) to call "time out" on
any person's discussion.nbsp;nbsp; Some groups use a bell or
something else audible.nbsp; I'm curious, what works for you?

Bottom Line:

Every effective business meeting needs someone or all the participants
to actively participate in enforcing boundaries so that the process and
content of a discussion stays aligned with the outcome.nbsp;nbsp; Meeting
satisfaction seems to be directly tied to staying within the outcome bounds.�
Participants who have the meeting skills tonbsp;communiate in short (twitter like)
sound bytes, help tonbsp;keep thenbsp;meetingnbsp; process satisfyinglynbsp;outcome aligned,
andnbsp;interactive.

Links:
Satisfaction with Meetings - (2of3) - Attaining Outcomes is Personal
Satisfaction with Meetings - (1of3) - Reduce the Length
Meetings as a Form of Collaboration
Project Management + Task Mangement + Performance Management = Strategic Management</itunes:summary>
		<itunes:keywords>Meeting,Management</itunes:keywords>
		<itunes:author>rbrim@performancesolutionstech.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Satisfaction with Meetings &#8211; (2of3) &#8211; Attaining Outcomes is Personal</title>
		<link>http://www.performancesolutionstech.com/satisfaction-with-meetings-2of3-attaining-outcomes-is-personal/</link>
		<comments>http://www.performancesolutionstech.com/satisfaction-with-meetings-2of3-attaining-outcomes-is-personal/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 22:20:43 +0000</pubDate>
		<dc:creator>RBrim</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[deliverables]]></category>
		<category><![CDATA[meeting agenda]]></category>
		<category><![CDATA[members]]></category>
		<category><![CDATA[outcomes]]></category>
		<category><![CDATA[starting point]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=297</guid>
		<description><![CDATA[I attended a long distance meeting yesterday that serves as a starting point
for how not to create a satisfying meeting experience.  We started with
introductions, but no stated agenda or defined outcome.  We then proceeded
to a discussion of the need for deliverables that had already been created...
and top it all off, the leader conducted the meeting in a slow deliberate pace
that had no apparent sensitivity to the outside demands bearing down
on each of the participants.]]></description>
			<content:encoded><![CDATA[<p>I attended a long distance meeting yesterday that serves as a starting point<br />
for how <span style="text-decoration: underline;">not</span> to create a satisfying meeting experience.  We started with<br />
introductions, but no stated agenda or defined outcome.  We then proceeded<br />
to a discussion of the need for deliverables that had already been created&#8230;<br />
and top it all off, the leader conducted the meeting in a slow deliberate pace<br />
that had no apparent sensitivity to the outside demands bearing down<br />
on each of the participants.</p>
<p>I bet that sounds like some of the meetings you attend.  Not very satisfying<br />
are they?  In fact I find myself getting frustrated and looking for a way to<br />
escape, take-over or multi-task on the side.  I&#8217;m not very good at just being<br />
patient.  I would bet that each one of us tends to use one or more of those<br />
four options to get through meetings on a daily basis.</p>
<p>But it doesn&#8217;t have to be that way.  Meetings don&#8217;t have to be as frustrating<br />
as they so often are.  They don&#8217;t have to be so seemingly disconnected from<br />
the demands and stacks of deliverables just outside the door.</p>
<p>So here&#8217;s a 2nd action item you can invoke to<a title="meeting management software" href="http://www.managepro.com/business-management.html" target="_blank"> immediately improve meeting<br />
satisfaction</a>.</p>
<p><strong>Focus on the outcome</strong>.  Let me say it again, focus on the outcome.<br />
Don&#8217;t start without stating the intended outcome.  Don&#8217;t adopt a pace or<br />
extend a conversation that isn&#8217;t aligned with the intended outcome and<br />
the time left to achieve it.  Focus on the outcome to guide you through<br />
the entire meeting process.</p>
<p>But there&#8217;s one more key to consider when focusing on outcomes.  The key<br />
is that ultimately outcomes are personal.  Meeting satisfaction is directly<br />
influenced by whether or not members feel <span style="text-decoration: underline;">their </span>outcomes are achieved.</p>
<p><a title="Meeting Satisfaction" href="http://sgr.sagepub.com/cgi/content/abstract/37/6/585" target="_blank">Briggs, et al</a> documented an important bit of research in this area:<br />
<em>&#8220;Results<sup> </sup>support the propositions that satisfaction with meeting process<sup> </sup>and<br />
satisfaction with meeting outcome are both a function of<sup> </sup>an individual&#8217;s<br />
perceived net goal attainment with respect to<sup> </sup>the meeting.&#8221;</em></p>
<p>In effect, we all come to meetings with some form of an agenda, or develop<br />
one pretty quickly once we are there.  Satisfaction with a meeting is directly<br />
influenced by whether or not it&#8217;s getting to <span style="text-decoration: underline;">your</span> outcomes and agenda.</p>
<p>Back to the suggestion for improving meeting satisfaction, because now<br />
it looks better defined as &#8220;<strong>focus on the outcome for each person in<br />
attendance&#8221;</strong> &#8211; perhaps best phrased in the question to each, &#8220;What do<br />
you need to get out of this meeting?&#8221;</p>
<p><strong>Bottom Line:</strong></p>
<p>Meetings are inherently more satisfying when they are organized around<br />
meeting the objectives of the participants.  A focus on outcome is the<br />
powerful measuring critera by which meeting purpose, pace, amount of time<br />
spent on discussion, and a host of other decisions can be made.  A focus<br />
on achieving outcomes in meetings is the starting point, middle checkpoint,<br />
and the close you want to use to help improve satisfaction with meetings.</p>
<p><strong>Links:<br />
</strong><a title="Satisfaction with Meeting Length" href="http://www.performancesolutionstech.com/index.php/satisfaction-with-meetings-1of3-reduce-meeting-length-via-documentation/" target="_blank">Satisfaction with Meetings &#8211; (1of3) Reduce the Meeting Length</a></p>
<div style="border-top: black 1px solid; margin-top: 30px; font-size: 10px; width: 600px;"><a style="text-decoration: none; margin-top: 15px;" href="http://www.managepro.com">Project Management + Task Mangement + Performance Management = Strategic Management</a></div>
<div style="border-top: black 1px solid; margin-top: 30px; font-size: 10px; width: 500px;"><a style="text-decoration: none; margin-top: 15px;" href="http://www.managepro.com">Project Management + Task Mangement + Performance Management = Strategic Management</a></div>
]]></content:encoded>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Satisfaction with Meetings &#8211; (1of3) Reduce Meeting Length via Documentation</title>
		<link>http://www.performancesolutionstech.com/satisfaction-with-meetings-1of3-reduce-meeting-length-via-documentation/</link>
		<comments>http://www.performancesolutionstech.com/satisfaction-with-meetings-1of3-reduce-meeting-length-via-documentation/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 02:20:22 +0000</pubDate>
		<dc:creator>RBrim</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[group support systems]]></category>
		<category><![CDATA[information management]]></category>
		<category><![CDATA[meetings]]></category>
		<category><![CDATA[reward]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[verbal documenation]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=291</guid>
		<description><![CDATA[One of the biggest things you can do to improve satisfaction with meetings
in most organizations is to reduce the amount of time spent in them.  But
don't just cut meeting time, make that result contingent upon or a reward
for documenting in information management or group support systems.
Software that will allow you to leverage information more effectively...
much more effectively then leveraging recall on past conversations.]]></description>
			<content:encoded><![CDATA[<p>Meetings are a funny part of most business cultures.  Part necessity, part<br />
plague.  They are commonly decried as immense time consumers without<br />
equivalent value&#8230; yet we continue to hold them and attend them, almost<br />
like the need for meetings is part of our tribal DNA.  In fact meetings are<br />
the most common way people at work get together.</p>
<p>Given that it seems meetings are here to stay, I&#8217;d like to cover in this and<br />
the subsequent two blogs, 3 things you can do to improve satisfaction for<br />
meeting participants.  As long as you are going to have them, might as<br />
well create a satisfying experience.  Right?</p>
<p>Ready?  Here&#8217;s the first thing to do to improve participant&#8217;s satisfaction.</p>
<p><strong>Whatever time you&#8217;re spending in meetings today, cut it</strong>.  Start by<br />
reducing meeting time by at least 50%.  You can structure this in a variety<br />
of ways, here&#8217;s a couple of examples:</p>
<p>1. No meetings after a certain time in the morning.  E.g. you have to get<br />
through all your meetings before 11am.<br />
2. Structure meetings as a stand-up versus sit-down environment.<br />
3. Cut the time allotment for each regular scheduled meeting in half.<br />
4. Invoke a highly visible timer for conversation and use a meeting monitor<br />
to &#8220;pull the mike&#8221; on people who over-extend without the group&#8217;s permission.</p>
<p>But, there&#8217;s actually an even better way to <a title="meeting management software" href="http://www.managepro.com/business-management.html" target="_blank">reduce meeting time and make<br />
the organization more effective</a> at the same time.</p>
<p>If you think about it, a large percentage of time spent in meetings is spent<br />
on what I call verbal documenting.  My observation is that more than 50%<br />
of the time is spent on verbal documenting.</p>
<p>What do I mean by that?   By verbal documenting, I mean things like verbal<br />
status reports, verbal discussion, verbal summaries, verbal representations<br />
of pro&#8217;s and con&#8217;s.  I use the word verbal, because most of what transpires<br />
isn&#8217;t written down.</p>
<p>So here&#8217;s where it gets really interesting.  Verbal documentation is extremely<br />
inefficient.  Not only is it slow (takes a lot longer to hear people verbally walk<br />
through a thought process, then read a dictation of what they said &#8211; probably<br />
a minimum of 5 times as long), but the follow-up is bad because we all forgot<br />
most of what we hear within 72 hours.  Verbal documentation in meetings is<br />
a poorly recorded, but routinely used management on the fly of (often) critical<br />
information.</p>
<p>By-the-way, the typical meeting documentation, if not verbal, is a powerpoint<br />
deck, which doesn&#8217;t do a lot for information efficiency or performance<br />
improvement either,  but that&#8217;s another blog.  Back to the topic.</p>
<p>So here&#8217;s what to do if you want to improve satisfaction with meetings,<br />
reduce the time you spend in meetings and turn a corner on your productivity.</p>
<p><strong>Reward written not verbal documentation.</strong> Tie reduction of time spent in<br />
meetings into a result of completing written documentation.  Documenting<br />
progress updates, status summaries, next steps in a <a title="Business Management software" href="http://www.managepro.com/management.html" target="_blank">business management<br />
</a>program like ManagePro, not only sharply reduces the amount of time needed<br />
for meeting review, it actually helps you get more value out of the information<br />
that&#8217;s written &#8211; because it is clearly actionable and can be easily followed up on.</p>
<p>If team members write out the documentation, reward them by allowing them<br />
to attend in shorter durations or skip the meeting all together.  I mean if you<br />
need them to explain or discuss, you can always call them in when that issue is<br />
on the table.  One CTO <span style="font-size: x-small;">issued the following memo:  Any developer or QA engineer<br />
who submits a progress report online is exempted from attending the weekly<br />
status meeting. <strong>The result was overwhelming.</strong> </span></p>
<p><strong>Bottom Line:</strong></p>
<p>One of the biggest things you can do to improve satisfaction with meetings<br />
in most organizations is to reduce the amount of time spent in them.  But<br />
don&#8217;t just cut meeting time, make that result contingent upon or a reward<br />
for <a title="7 Step Meeting Management using ManagePro" href="http://www.managepro.com/pdfs/7stepmeetingmanagementusingmanagepro.pdf" target="_blank">documenting in information management or group support systems</a>.<br />
Software that will allow you to leverage information more effectively&#8230;<br />
much more effectively then leveraging recall on past conversations.</p>
<div style="border-top: black 1px solid; margin-top: 30px; font-size: 10px; width: 600px;"><a style="text-decoration: none; margin-top: 15px;" href="http://www.managepro.com">Project Management + Task Mangement + Performance Management = Strategic Management</a></div>
<div style="border-top: black 1px solid; margin-top: 30px; font-size: 10px; width: 500px;"><a style="text-decoration: none; margin-top: 15px;" href="http://www.managepro.com">Project Management + Task Mangement + Performance Management = Strategic Management</a></div>
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		<item>
		<title>Meetings as a Form of Collaboration</title>
		<link>http://www.performancesolutionstech.com/meetings-as-a-form-of-collaboration/</link>
		<comments>http://www.performancesolutionstech.com/meetings-as-a-form-of-collaboration/#comments</comments>
		<pubDate>Wed, 01 Jul 2009 01:52:17 +0000</pubDate>
		<dc:creator>RBrim</dc:creator>
				<category><![CDATA[Meeting Management]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[time sink]]></category>

		<guid isPermaLink="false">http://www.performancesolutionstech.com/?p=174</guid>
		<description><![CDATA[Meetings.  What a time sink, and yet the need for collaboration requires having meetings.  I participated in a meeting that was scheduled for 30 minutes.  It in fact continued for 90 minutes, and had to be rescheduled for a second session because we still didn&#8217;t get to our deliverables. Right.  And you probably have to sit through a lot [...]]]></description>
			<content:encoded><![CDATA[<p>Meetings.  What a time sink, and yet the need for collaboration requires having meetings.  I participated in a meeting that was scheduled for 30 minutes.  It in fact continued for 90 minutes, and had to be rescheduled for a second session because we still didn&#8217;t get to our deliverables.</p>
<p>Right.  And you probably have to sit through a lot more of those than I do. Collaboration through meetings is no easy task to master, is it?  That&#8217;s part of the reason you need to use software like ManagePro for <a title="Meeting management technology" href="http://www.managepro.com/managepro.asp" target="_blank">meeting management</a>, but that&#8217;s another conversation.  Back to the topic.</p>
<p>It got me thinking (I usually start thinking about a way to reframe things or alternative options when things get frustrating) about ways to reinvent meetings to save us all a lot of time.  I&#8217;ll share 3 of them &#8211; let me know what you think.</p>
<p><strong>1.  Meetings should only treat participants as blind if, in fact, they are so</strong>. E.g. Don&#8217;t read out loud what&#8217;s written &#8211; drop the microphone and let the participants read it in 1/10th the time it will take you to verbally walk through the points.  The meeting will already being moving faster.</p>
<p><strong>2.  Don&#8217;t tie up the podium when you can manipulate data.</strong> If you want feedback, let people write/key it in.  Update the presentation document in real time.  Get to the data in an interactive manner. Move from thought to data, instead of going through voice as much as you can&#8230; you have to get to data input at some point, get there faster.  <strong>Try running meetings with the mute on&#8230;</strong></p>
<p><strong>3.  Start from the ending and work your way back</strong>.  I notice a number of people define the outcome for the meeting, and then engage in a pace or process that has no hope, absolutely no hope, of reaching that outcome within the alloted time. The best way I know to work backwards in a meeting is to be super honest about what you can accomplish in the time allotted and then live with those limitations.  It&#8217;s not the federal budget, you can&#8217;t spend what you don&#8217;t have without immediate repercussions.</p>
<p><strong>Bottom Line:<br />
</strong>1. Participants should read, not listen, we&#8217;re not blind.<br />
2. Interact with the data as much as possible, not once removed by conversation.<br />
3. Start from the end, treat time like money, and realize this is not the federal budget, you can&#8217;t print the stuff when you run out.</p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><strong>Links:</strong></p>
<p><a title="Meeting Management - an Untapped Area" href="http://www.performancesolutionstech.com/index.php/meeting-management-an-untapped-area-in-it-management-systems/" target="_blank">Meeting Management &#8211; an Untapped area in IT Management Systems</a></p>
<p><a title="Meetings and Time" href="http://www.nytimes.com/2009/01/18/jobs/18pre.html" target="_blank">Meetings are a Matter of Precious Time</a></p>
<div style="border-top: black 1px solid; margin-top: 30px; font-size: 10px; width: 500px;"><a style="text-decoration: none; margin-top: 15px;" href="http://www.managepro.com">Project Management + Task Mangement + Performance Management = Strategic Management</a></div>
]]></content:encoded>
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		<slash:comments>3</slash:comments>
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