Yes we deliver a lot of value in both the performance management and
project management areas, but here’s one of our secrets.  We begin
by delivering primary core features, like one click access to progress
updates, details, todos, and scorecards, at a very simple, immediate level. 

All the additional powerful features are there if you need them, but we
don’t want them to get in your way… when you don’t need them.
But beyond the software, one of the biggest value-adds is the way we
engage with our customer base, should they/you decide to participate.

We know that nothing is simple at work, and yet the best solutions deal
with complexity through simple basics, which we keep striving to deliver
to you via ManagePro and its business intelligence tool set. 

I think a quote from Apple’s Steve Jobs says it very well,
“…when you start looking at a problem and it seems really simple with all
these simple solutions, you don’t really understand the complexity of the
problem.  And your solutions are way too oversimplified, and they don’t work.

Then you get into the problem, and you see it’s really complicated. And then
you come up with all these convoluted solutions. That’s sort of the middle,
and that’s where most people stop, and the solutions tend to work for
awhile.  But the really great person will keep on going and find, sort of,
the key, underlying principle of the problem. And come up with a
beautiful elegant solution that works.”

Or as Mark Rafter coined it – “Jobs is striving for the simplicity on the
otherside of complexity.” 

At Performance Solutions Technology… so are we.

Bottom Line:

Make sure you are taking advantage of the tremendous performance
management and business intelligence capabilities under the
hood of ManagePro, starting with the powerful basics of having:

1. Clear descriptions of each of your projects and tasks in the Details -
    keep everyone clear about expectations
2. Current Progress Updates – latest updates at your finger tips
3. Action Items tracked in your Todos – no details slip through the cracks
4. Key documents attached – for no hassel searching
5. Establish metrics and track with scorecards every core process.
6. And finally stay engaged with us, we’ll help you raise your business to a
    higher level.

Links:

Performance Management Software

 Leading Performance Improvement

1. Today’s View (list of items scheduled for Today)
2. To-do list
3. Event list
4. GAPR Outline view with basic related data records
5. Email outbound of records

Feedback: PST requests feedback from Avaya team members in the form of comments attached to this blog entry. Please provide your first name and last initial for reference as well as the phone model being used. In terms of type of feedback requested, the following areas at a minimum would be very helpful:

1. Ease of Use / Relative Learning Curve Imposed on the Use – What % of the application is immediately obvious how to use, and what % takes _ minutes to feel comfortable with?
2. Transition from previous use of ManagePro – What features felt like it required a learning curve transition from other versions of ManagePro, and what level of obstacle did that transition(s) represent?
3. Intuitive Design – Are there any parts of the application that left you wondering “What do I do next?
4. Feature Functionality – Did the features work without gliches?
5. Wow Effect – Compared to other mobile/Blackberry applications in the marketplace, what’s the relative Wow effect when using MPro Mobile? 6. Price Point – Based on other known applications what would you expect to pay for this type of functionality? 
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Configuration: Make sure the browser application in your phone has the following enabled:
 

Blackberry Devices (320 pixel supported, layout issues with 240 pixel phones)
1. Enable Javascript
2. Enable HTML Tables
3. Enable CSS Style Sheets
4. Enable Javascript Popups
5. Use “Mobile” view (not “Desktop” view)

Nokia Devices (Actual Settings Unknown, in general
1. Enable Javascript/Jscript
2. Enable CSS Styles and HTML Tables
3. Enable Cookies

Palm OS Treo (Blazer Browser) (Some known layout issues in Details view)�
1. Set Small Font
2. Use “Wide” mode
3. Enable Javascript
4. Enable Cookies

Windows Mobile Devices�
1. Use “Fit to Screen” or “Desktop” mode.

Also, make sure your device is not set to “WAP” or “Optimized” mode; some phones have an “optimized” mode for browsing which basically ignores the entire layout configuration and displays all elements in a vertical list. Note: The application does not support two users logging in simultaneously with the same name and password. The last person entering in that mode will cancel out the previous users’ session. Bottom line use your own login name and password.